Welcome to the first level of hell.

Those were the words uttered to me at work today. My first day that is. I am not intimidated though. I've worked jobs like this before and realize, that liking or disliking this job is all in your choice and perception. You choose to hate it or like it (or even both).

Needless to say, the person who spoke this negative phrase generally has only negative things to say in general.

Grain of salt aside...I had a blast today. Lots of information to absorb. Got a gauge of my supervisors, and of course got the rundown of other people's opinions of them as well. Another point I tend to believe on people making things out to be allot worse than they really are.

One of my sup's has been labeled as a micromanaging stick up his butt kinda guy. I find that if you do your job well, those people tend to seem less like that too you. Mind you...a power trip is a power trip, and those people will still tend to put preasure on you, but even then, you attract less attention than the guy they are getting screamed at about by upper management because he/she didn't fill out a trouble ticket correctly, etc.

Got to "shadow" some calls (where I sit next to someone, and listen to their call through another headset, while making odd scribbles on a note sheet). Although there was a network outage so I didn't get to hear too much of regular troubleshooting, I did get to find out that the intellect of the users i'll be supporting is no smarter than any other job i've worked at.

"Yah, I heard that IVR message on the network being down, but can I connect to my email?"

Gotta love em.